Collect and record information queries and requests (377460)

ryanrori · March 2, 2021

After completing this module, the learner will be able to collect customer details, needs and expectations; record customer information; and process and present information, by successfully completing the following:

  • Collect information to meet customer needs and expectations
  • Describe sources of information with examples
  • Explain the need for ensuring the quantity and accuracy of information collected in terms of meeting the purpose of the activity
  • Record information according to company specific formats and requirements
  • Record information within company specific timeframes and stated procedures
  • Process information according to organisational work policies
  • Analyse and process the information collected to draw valid conclusions
  • Analyse the conclusions drawn to ensure consistency with the information and purpose of the inquiry

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