Communicate With Customers (377441)

ryanrori · March 3, 2021

After completing this module, the learner will be able to communicate effectively to build rapport with customers, by successfully completing the following:

  • Demonstrate and apply knowledge of communication process theory
  • Answer the call and greet customer in accordance with organisational procedures
  • Apply verbal and non-verbal communication techniques and/or strategies to build rapport with customers
  • Communicate responses in a manner that fits the situation
  • Give constructive feedback when interacting with customers

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  • Course Certificate
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