Lesson 1 of 0
In Progress

Module 2: Establish and maintain working relationships

ryanrori January 22, 2021
Learning Outcomes
Team working, relationship and conflict management, and communication styles are described in relation to the specific organisational culture and context. 
Information is provided to internal and external customers in line with routine requirements and on-off requests. 
 Information, advice and resources required are elicited from the appropriate people. 
Commitments to others are met within agreed timescales. 
Communication methods and styles employed are appropriate to the individual situation. 
Any communication difficulties are acknowledged and action is taken to resolve them. 
Opportunities are taken to promote the image of the department and organisation to internal and external customers. 
Confidentiality and data protection requirements are strictly adhered to.