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Module 2: Make contact with debtor

ryanrori January 21, 2021
Learning Outcomes
Calls are made according to the work schedule. 
If the debtor is unavailable, the best time for the call is established and diarised accordingly. 
Script is applied to conversation with the debtor. 
Case history is confirmed with the debtor and questions are posed to the debtor to ascertain what payment arrangements can be made. 
Debtor is notified of any legal consequences and further actions in relation to debt.