Lesson 1 of 0
In Progress

Module 1: Plan debtor call

ryanrori January 21, 2021
Learning Outcomes
Script for handling debtor calls is obtained from the designated supervisor. 
Scripts are verified according to code of conduct. 
Recommendations are made to the supervisor pertaining to any problems experienced in utilising the script. 
Mandate and terms of reference for specific debtors are reviewed prior to call. 
Stakeholder contact details are validated and case history evaluated according to organizational requirements and procedures. 
Stakeholder responses are anticipated based on case history, and allowance is made in script for possible responses. 
The timing of call is determined and incorporated into the call schedule for the week.