Lesson 1, Topic 1
In Progress

1.3. Types of information contained within the IS in the organisation

ryanrori February 1, 2021

[responsivevoice_button rate=”0.9″ voice=”UK English Female” buttontext=”Listen to Post”]

Successful organisations leverage available technologies to manage business activities and assist in making decisions. They use information systems to collect data and process it according to the needs of the analyst, manager or business owner. Businesses operate more efficiently by using varied information systems to interact with customers and partners, curtail costs and generate revenues.

Transaction Processing Systems

Transaction processing systems meet the data collection, storage, processing and outputting functionalities for the core operations of a business. TPS information systems collect data from user inputs and then generate outputs based on the data collected. An example of a TPS system could be an online air ticket booking system. In such a system, travellers select their flight schedule and favourite seats (the input), and the system updates the seats available list, removing those selected by the traveller (the processing). The system then generates a bill and a copy of the ticket (the output). TPS information systems can be based on real-time or batch processing, and can help business owners meet demand without acquiring additional personnel.

Customer Relationship Management Systems

Business owners use customer relationship systems to synchronise sales and marketing efforts. CRM systems accumulate and track customer activities, including purchasing trends, product defects and customer inquiries. The capabilities of typically CRM information systems allow customers to interact with companies for service or product feedback and problem resolutions. Businesses may also use CRM systems internally as a component of their collaboration strategies. As such, CRM information systems allow business partners to interact with each other as they develop ideas and products. Collaboration can occur in real time even when business partners are in remote locations.

Business Intelligence Systems

Business intelligence systems can be complex as they identify, extract and analyse data for various operational needs, particularly for decision-making purposes. BIS information systems may provide analyses that predict future sales patterns, summarise current costs and forecast sales revenues. Business intelligence systems collect data from the various data warehouses in an organisation and provide management with analyses according to lines of business, department or any breakdown that management desires. For example, financial institutions use BIS systems to develop credit risk models that analyse the number and extent of lending or credit given to various sectors. These systems may use various techniques and formulas to determine the probability of loan defaults.

Knowledge Management Systems

Knowledge management systems organise and dissect knowledge and then redistribute or share it with individuals of an organisation. The purpose of these information systems is to bring innovation, improve performance, bring integration and retain knowledge within the organisation. Although KMS information systems are typically marketed to larger enterprises, small businesses can also benefit from harvesting knowledge. KMS information systems serve as a central repository and retain information in a standard format. These systems can help business owners maintain consistency and enable speedy responses to customer and partner