Lesson 1, Topic 1
In Progress

3.11. Motivating

ryanrori December 31, 2020

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Motivation concerns the “why” of human behaviour. 

Subordinates must be motivated to reach an acceptable level of performance – do their jobs to the best of their ability while making little or no mistakes, meeting deadlines, producing quality products, giving excellent customer service, within the allocated time. 

Management, from junior to top management, should be motivated to effective performance: performing their functions as mentioned in this learner guide to the best of their ability so that employees can perform at their peak.

Prospective employees should be motivated to join the enterprise.

Motivation can be regarded as the influences that urge people to make an effort: what causes, focuses or channels and maintains human behaviour? 

Why would a professional tennis player spend eight to ten hours a day on the tennis court rather than lying on a beach?  Why would a South African athlete turn down a multi-million dollar contract made by another country in order to participate in the South African colours?  Why would a doctor work 36 to 48 hour shifts at a time when he could have been a nurse who works 10 to 12 hour shifts at a time? 

Why would teachers go to school to teach their pupils even when their pupils don’t treat them with respect?  Why would you go home to face your parents even when you know you are in deep trouble?

All of the above happen for reasons and these reasons motivate people to do what they do.  The athlete who turned down the big contract takes pride in competing in his country’s colours and money cannot buy that from him – his pride in his country’s colours.  The doctor would certainly like to be rich one day, especially as he is working such long hours, but it is usually more than money – he wants to help sick and injured people and feels he makes a worthwhile contribution to society by being a doctor.  The teacher probably goes to school to assist those pupils who want to learn and improve themselves.  You go home to face your parents because you love them and are sorry that you did what you did.

The above are only examples, there is usually more than one reason for people doing what they do: apart from the reason stated above why you will go home even if you are in trouble, there are other reasons such as: you are not ready to leave home yet, you cannot provide for yourself at the moment, you love your brothers and sisters and would miss them if you were to leave home, and so on.

Motivation starts off with a need.  This need could be an imbalance caused by a physiological (to do with the body) need or it could be psychological (to do with human emotions) in nature. 

The imbalance has to be rectified and, because there is a need, there is a motive that forces a person to take certain action so that they can satisfy that need.  The need and the motive will lead to a specific behaviour and this behaviour leads to a specific result or consequence: they are satisfied or unsatisfied, happy or unhappy.

When you are very thirsty, you can hardly think of anything else than quenching that thirst – the thirst is a need that causes an imbalance which motivates you to take action.  You will drink a glass of water, make a cup of tea or buy a soft drink.  Once you have had your drink, the need has been satisfied and you have a result or consequence.

There are many theories of motivation of which you will learn more during module 8.  For the purpose of this unit standard you have to know that people do certain things in order to satisfy a need.  You will have to find out what motivates your employees and then work out strategies to motivate them in order to ensure that they perform to the best of their ability.