Call Centre Training

In this course we will cover different call centre strategies, different types of buying motivations, how to create SMART Goals, strategies that sharpen effective communication and proper phone etiquette. This course will give you the essential skills needed to empower yourself as a call centre agent and to become a truly valuable, integral part of any company.

Learning Objectives

After you complete this course, you will be able to:

• Define and understand call centre strategies
• Identify different types of buying motivations
• Create SMART Goals
• Familiarize yourself with strategies that sharpen effective communication
• Use proper phone etiquette

Recommended for:

• Call Centre Agents
• Telemarketers
• Receptionists
• Anyone looking to improve their telephone skills