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    • Task Manager
    • Free
      3 Modules

      Call Centre Training

      ryanrori
      In this course we will cover different call centre strategies, different types of buying motivations, how to create SMART Goals, strategies that sharpen effective communication…
    • Free
      3 Modules

      Collect and record information queries and requests (377460)

      ryanrori
      After completing this module, the learner will be able to collect customer details, needs and expectations; record customer information; and process and present information, by…
    • Free
      4 Modules

      Communicate With Customers (377441)

      ryanrori
      After completing this module, the learner will be able to communicate effectively to build rapport with customers, by successfully completing the following:
    • Free
      3 Modules

      Deal with Debtors in the Recovery of Debt (US116606-1)

      ryanrori
      After completing this course, the learner will be able to deal with a debtor telephonically in the recovery of debt, by successfully completing the following:
    • Not Enrolled
      0 Modules

      Debt Review Final Quiz

      ryanrori
    • Free
      2 Modules

      Ethical conduct in Debt Recovery (US116608)

      ryanrori
      After completing this unit-standard aligned course, the learner will be able to demonstrate knowledge and application of ethical conduct in a debt recovery work context,…
    • Not Enrolled
      5 Modules

      Manage In-bound and/or Out-bound Calls (377421)

      ryanrori
      This learning programme is intended for all persons who need to: Manage inbound and/or outbound calls in a Contact Centre.  The aim of this unit…
      R999
    • Free
      4 Modules

      Manage Personal Finance (US243189)

      ryanrori
      After completing this short course, learners are able to:
    • Free
      2 Modules

      Negotiate an Agreement or Deal (US13948)

      ryanrori
      After completing this unit standard-aligned short course, the learner will be able to understand how to negotiate an agreement or deal in a work situation,…
    • Free
      2 Modules

      Process Incoming and Outgoing Calls (14348)

      ryanrori
      This learning programme is intended for all persons who need to:
    • Free
      1 Module

      Selling Smarter

      ryanrori
    • Free
      2 Modules

      The Negotiation Process With a Debtor (US116606-2)

      ryanrori
      After completing this module, the learner will be able to negotiate with the debtor and record the interaction, by successfully completing the following:
    • Free
      1 Module

      Time Management Techniques (115772)

      ryanrori
      After completing this module, the learner will be able to use time management techniques to manage time (in a financial services environment), by successfully completing…
    • Free
      3 Modules

      Call Centre Training

      ryanrori
      In this course we will cover different call centre strategies, different types of buying motivations, how to create SMART Goals, strategies that sharpen effective communication…
    • Free
      3 Modules

      Collect and record information queries and requests (377460)

      ryanrori
      After completing this module, the learner will be able to collect customer details, needs and expectations; record customer information; and process and present information, by…
    • Free
      4 Modules

      Communicate With Customers (377441)

      ryanrori
      After completing this module, the learner will be able to communicate effectively to build rapport with customers, by successfully completing the following:
    • Free
      3 Modules

      Deal with Debtors in the Recovery of Debt (US116606-1)

      ryanrori
      After completing this course, the learner will be able to deal with a debtor telephonically in the recovery of debt, by successfully completing the following:
    • Not Enrolled
      0 Modules

      Debt Review Final Quiz

      ryanrori
    • Free
      2 Modules

      Ethical conduct in Debt Recovery (US116608)

      ryanrori
      After completing this unit-standard aligned course, the learner will be able to demonstrate knowledge and application of ethical conduct in a debt recovery work context,…
    • Not Enrolled
      5 Modules

      Manage In-bound and/or Out-bound Calls (377421)

      ryanrori
      This learning programme is intended for all persons who need to: Manage inbound and/or outbound calls in a Contact Centre.  The aim of this unit…
      R999
    • Free
      4 Modules

      Manage Personal Finance (US243189)

      ryanrori
      After completing this short course, learners are able to:
    • Free
      2 Modules

      Negotiate an Agreement or Deal (US13948)

      ryanrori
      After completing this unit standard-aligned short course, the learner will be able to understand how to negotiate an agreement or deal in a work situation,…
    • Free
      2 Modules

      Process Incoming and Outgoing Calls (14348)

      ryanrori
      This learning programme is intended for all persons who need to:
    • Free
      1 Module

      Selling Smarter

      ryanrori
    • Free
      2 Modules

      The Negotiation Process With a Debtor (US116606-2)

      ryanrori
      After completing this module, the learner will be able to negotiate with the debtor and record the interaction, by successfully completing the following:
    • Free
      1 Module

      Time Management Techniques (115772)

      ryanrori
      After completing this module, the learner will be able to use time management techniques to manage time (in a financial services environment), by successfully completing…

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